erms and Conditions

Scope

These General Terms and Conditions ("GTC") govern the use of the website and all services offered by Wizardo casino. By registering, accessing Wizardo casino, or using individual features, you agree to these terms.

These GTC apply to all features, content, and services that we provide via the website or mobile versions of Wizardo casino. This may include casino games, bonus offers, missions, VIP features, tournaments, and other services, to the extent that they are available at Wizardo casino.

You can use Wizardo casino via desktop computers, smartphones, or tablets. The method of access does not change the fact that these terms apply to the use of our services.

Operator of Wizardo casino

Our services are operated by Tusitier Ltd, a company registered under the laws of Belize with registration number 000047451. The company is licensed by the Anjouan Offshore Authority under licence number ALSI-202505043-FI2.

The registered address is: Sea Urchin Street, San Pedro Town, Ambergris Caye, Belize. This information is provided for transparency and refers to the operator of our online services.

Applicable conditions

The use of Wizardo casino is governed by the current version of these GTC. Supplementary rules, game conditions, bonus conditions, data protection information, or technical notices may additionally apply when they are provided for specific features or promotions.

We may amend or update these GTC when this is necessary for legal, technical, regulatory, or operational reasons. Amendments will be made available on the website and will take effect from the date stated there or from the time of their publication, to the extent permitted.

Subject matter of the services

Wizardo casino provides online services through which registered users can participate in available casino games and other entertainment offerings. The specific offering may change depending on the lobby, technical availability, and internal product decisions.

In addition to games, bonus promotions, missions, VIP features, tournaments, or other features may be offered. Such features may be time-limited, have their own conditions, or be provided without permanent availability.

We may expand, change, temporarily restrict, or discontinue the range of services to the extent required for operations, security, maintenance, compliance, or product development.

Participation conditions and technical use

Use of Wizardo casino is only permitted to persons who are at least 18 years old or who have reached the higher statutory minimum age applicable at their respective location. You are responsible for checking whether the use of our services is permitted at your location.

Wizardo casino may only be used for personal and private purposes. A functioning internet connection and a suitable device are required for stable use. Technical problems on your end, in the browser, network, or device are outside our direct sphere of influence.

Registration and user account

To use real-money features, payments, or certain account sections, you must create a personal account. During registration, information such as username, email address, password, date of birth, telephone number, or other mandatory details may be requested.

All details must be correct, complete, and up to date. By registering, you confirm that you are entitled to use Wizardo casino, that you are not providing false information, and that you are using the account exclusively in your own name.

The user account is personal. It may not be sold, transferred, pledged, rented, or shared with other persons. We may request additional information or documents when this is required for security, verification, payment checks, or regulatory requirements.

Account security and multiple accounts

You are responsible for keeping your login credentials confidential and protecting them from third-party access. Passwords must not be shared. If there is suspicion that your account has been misused or that access data has been compromised, please notify support immediately.

Each person may generally only hold one user account. Multiple accounts, circumvention of this rule, or accounts with false details may result in the blocking or closure of affected accounts. Bonuses, winnings, bets, or withdrawals may be reviewed and cancelled or withheld in the event of violations.

Deposits, withdrawals, and payment rules

Deposits can be made using the payment methods available in the cashier section. Which methods, amounts, limits, or currencies are displayed may depend on the account, the payment method, technical availability, and internal checks.

Deposits and withdrawals may only be made using payment methods that lawfully belong to you as the account holder. Payments by third parties are not permitted. If a third-party payment is identified, transactions may be rejected, winnings cancelled, or additional checks initiated.

Before a withdrawal, outstanding bonus conditions, wagering requirements, payment checks, or verification requirements may need to be fulfilled. Processing time may depend on the payment method, account status, security checks, and documents requested.

We may review, delay, or reject transactions if there is suspicion of a rule violation, fraud, money laundering, payment risk, bonus abuse, or incomplete verification.

Verification, AML, and KYC

For fraud prevention, to prevent money laundering, and to comply with security and compliance requirements, Wizardo casino may carry out identity, age, payment, and source-of-funds checks. These checks may become necessary upon registration, deposit, withdrawal, account closure, or suspicious activity.

You may be asked to provide documents or evidence. These may include an official identity document, proof of address, proof of the payment method used, a selfie with document, video verification, or information about the origin of funds.

If required documents are not provided, not provided in full, or not provided in time, we may restrict, block, or close the account. Withdrawals and other transactions may be suspended until the review is complete.

Refunds and chargebacks

Deposits are generally intended for the use of the services offered and are not automatically refundable. A refund may be considered in special cases, for example in the event of technical problems, payment errors, or other exceptional circumstances.

If a deposited amount or an associated bonus has already been used for bets, a refund may be excluded. Chargebacks, disputed payments, unusually frequent transactions, or security risks may lead to an account review, blocking of payments, or restriction of services.

Games, results, and technical errors

The games offered at Wizardo casino are subject to the respective game rules and technical processes. Results are processed after the conclusion of the game round or after confirmation of the relevant event.

In the event of technical errors, obvious mistakes, system faults, interrupted games, incorrect displays, or other malfunctions, we may review, correct, or void bets, winnings, or transactions. An incorrect display does not automatically give rise to a claim for payout.

Bonus offers and promotions

Bonus offers, free spins, cashback, missions, VIP benefits, tournaments, or other promotions may be subject to their own conditions. These may include minimum amounts, wagering requirements, durations, maximum bets, game restrictions, withdrawal limits, or activation rules.

Please read the respective conditions before activation. If a bonus is misused, conditions are violated, or a technical error is exploited, we may cancel bonuses, winnings arising from them, or ongoing promotions.

These GTC explain only the general rules for bonus features. Specific values and current conditions are governed by the respective promo, bonus, or account section.

Chat, communication, and user behaviour

If Wizardo casino provides chat, comment, messaging, or other communication features, these may only be used for permissible and appropriate purposes. Offensive, discriminatory, misleading, unlawful, promotional, or harmful content is not permitted.

Communication must not be used to harass other users, circumvent platform rules, make fraudulent arrangements, or violate third-party rights. We may review content, remove it, or restrict accounts if these rules are violated.

Prohibited conduct and sanctions

Prohibited conduct includes, among other things, manipulation of games, use of automated programs or bots, multiple accounts, sharing of account credentials, disruption of gaming operations, collusion, bonus abuse, exploitation of technical errors, fraud, identity concealment, and use of an account on behalf of third parties.

The use of VPN, proxy, or similar services to conceal the actual location may also be treated as a rule violation. The same applies to abusive chargebacks, suspicious payment activity, or attempts to circumvent security and verification systems.

In the event of violations, Wizardo casino may take measures. These include warnings, restriction of features, temporary blocking, permanent account closure, cancellation of bonuses, voiding of bets, withholding of withdrawals, requesting additional documents, or reporting suspicious activities to the relevant authorities where required.

Closing or blocking an account

Users can request account closure via support. Depending on account status, balance, outstanding withdrawals, bonus conditions, or security checks, further steps may be required before closure.

We may block or close an account if these GTC are violated, a verification is not completed, fraud is suspected, payments are disputed, or use of Wizardo casino is not permitted. During a review, the account, balance, bonuses, or withdrawals may be temporarily restricted.

Responsible gambling

Gambling should remain entertainment and should not be seen as a way to generate income or win back losses. Only play with amounts you can afford to lose, and pay attention to time, budget, and your own behaviour.

If playing becomes stressful, no longer enjoyable, or difficult to control, please take a break. You can contact support if you want to request account closure, a gaming break, or self-exclusion.

Complaints and support

For complaints, questions about transactions, technical problems, or account queries, you can contact support. In your request, please describe as precisely as possible what the matter concerns, and include relevant information such as account email, time, amount, game round, or payment method, where necessary for the case.

We review submitted concerns according to internal processes. Processing time may depend on the nature, scope, and complexity of the request. Passwords, full card details, or unnecessarily sensitive information should not be submitted.

Ownership rights to content

All content of Wizardo casino, including software, designs, graphics, texts, trademarks, logos, game interfaces, and technical systems, is the property of the operator or the respective licensors. Use of this content is permitted exclusively within the scope of the intended features.

Without prior permission, content may not be copied, modified, distributed, sold, made publicly accessible, or used for your own commercial purposes. Registering an account does not transfer any rights to trademarks, software, or other protected content.

Data protection, cookies, and communication

Personal data is processed in accordance with the privacy policy. This may include account, payment, verification, gaming, usage, and technical data, to the extent required for operations, security, payment checks, support, or legal requirements.

Cookies and similar technologies may be used to manage sessions, support security, provide technical features, or save settings. Promotional communications, service notices, or personal offers may depend on consent, account settings, or another permissible basis.

Liability

We are liable only to the extent provided by law. No liability is assumed for technical faults, internet problems, maintenance work, third-party provider issues, incorrect displays, unauthorised account use through shared login credentials, or events outside our sphere of influence, to the extent permitted.

In the event of system errors, interrupted games, or faulty game processes, a review may be carried out. Corrections, cancellations, or refunds do not occur automatically but following review of the individual case.

Final provisions

We may expand, change, restrict, or discontinue the services offered when this is required for technical, legal, operational, or security-related reasons. The current version of the GTC is authoritative for the use of Wizardo casino.

Should any provision of these GTC be invalid, the remaining provisions shall continue to apply. In the event of discrepancies between different language versions, the English version may be authoritative, to the extent provided for in the full terms.

06/16/2026