Self-Exclusion
At Wizardo, we take responsible gaming seriously. If you notice that gambling no longer feels like entertainment or you need distance from playing, you can activate restrictions in your account. These include self-exclusion and account closure.
Both functions help limit access to your account and the services connected to it. Self-exclusion is mainly a responsible-gaming protection measure. Account closure ends the contractual relationship between you and the operator regarding the use of the account.
Self-exclusion at Wizardo
Self-exclusion is a voluntary, indefinite restriction from participating in gambling. This measure is designed to protect the player and is applied when a user wants to interrupt their participation in casino games, betting, or other gaming services.
After self-exclusion is activated, access to your Wizardo account and all gaming services is blocked. This means that you can no longer use your account for games or bets.
- Access to the account is blocked.
- The account can no longer be used for games and bets.
- All related gaming services are restricted.
- Self-exclusion cannot be lifted upon a simple request from the player.
- The restriction remains in place until the conditions under the platform rules and applicable legal requirements are met.
Account closure as a restriction option
Account closure is another way to end the use of a Wizardo account. It means the termination of the contractual relationship between the user and the operator regarding the use of the account.
After account closure, access to the account is blocked. The use of the account and the connected services is ended. Re-registration or restoration of the account may be restricted or prohibited under the platform rules and applicable legal requirements.
| Option | Purpose | Consequence for the player |
|---|---|---|
| Self-exclusion | Protection measure in case of risky or stressful gaming behavior. | Access to the account, games, bets, and gaming services is blocked. |
| Account closure | Termination of account use and the contractual relationship with the platform. | Access to the account is blocked, and the connected services are ended. |
When does self-exclusion make sense?
Self-exclusion can be useful if you feel that you are losing control over your gaming behavior. This is especially true when gambling affects your daily life or when you often play to recover losses.
- You play longer or more often than you originally planned.
- You try to recover losses quickly.
- You often think about playing even when you are not online.
- You want to hide your gaming behavior from others.
- You feel stressed, frustrated, or under pressure after playing.
- You no longer use gambling for entertainment, but because of internal pressure.
Can self-exclusion be lifted?
Self-exclusion cannot simply be lifted at the user’s request. A removal is only possible if the conditions under the platform rules and applicable legal requirements are met.
This rule protects players from reversing an important protection measure too quickly. Self-exclusion is intended to create distance from gambling and help interrupt risky gaming behavior.
Our goal
We want to provide our players with a controlled and safe environment. That is why we provide restriction options that allow users to actively manage their gaming behavior or limit access to their account.
If you need support or have questions about self-exclusion, account closure, or other restrictions in your account, you can contact our Support Team. In case of serious problems with gaming behavior, we also recommend seeking professional help.
05/27/2026
