Self-Exclusion
At Wizardo we take responsible gambling seriously. If you notice that gambling is no longer just entertainment for you, or if you need some distance from playing, you can use restrictions in your account. These include self-exclusion and account closure.
Both options help you limit access to your account and the associated services. Self-exclusion is primarily a protective measure in the area of responsible gambling. Account closure ends the contractual relationship between you and the operator with regard to the use of the account.
Self-exclusion at Wizardo
With self-exclusion you can voluntarily and indefinitely restrict your participation in gambling. This measure serves your protection if you wish to pause your participation in casino games, betting, or other gaming services.
After self-exclusion is activated, we block access to your Wizardo account and to all gaming services. This means you will no longer be able to use your account for games or betting.
- Access to the account is blocked.
- Use of the account for games and betting is no longer possible.
- All associated gaming services are restricted.
- Lifting the self-exclusion on a simple request is not permitted.
- The restriction remains in place until the conditions in accordance with our rules and applicable legal requirements are met.
Account closure as a restriction option
Account closure is another way to end the use of your Wizardo account. It ends the contractual relationship between you and the operator with regard to the use of the account.
After account closure, we block access to the account. Use of the account and the associated services is terminated. Re-registration or account restoration may be restricted or prohibited in accordance with our rules and applicable legal requirements.
| Option | Purpose | Consequence for you |
|---|---|---|
| Self-exclusion | Protective measure for risky or burdensome gambling behaviour. | Access to account, games, betting, and gaming services is blocked. |
| Account closure | Termination of account use and the contractual relationship. | Access to the account is blocked and the associated services are terminated. |
When is self-exclusion advisable?
Self-exclusion can be advisable if you feel you are losing control over your gambling behaviour. This is especially true when gambling is putting a strain on your daily life or when you are playing more frequently to win back losses.
- You play longer or more often than you originally planned.
- You try to quickly make up for losses.
- You often think about playing, even when you are not online.
- You want to hide your gambling behaviour from others.
- You feel stressed, frustrated, or under pressure after playing.
- You no longer use gambling for entertainment, but out of inner compulsion.
Can self-exclusion be lifted?
Self-exclusion cannot simply be lifted on request. It can only be lifted if the conditions in accordance with our rules and applicable legal requirements are met.
This rule protects you from hastily reversing an important protective measure. Self-exclusion is intended to create distance from gambling and help interrupt risky gambling behaviour.
Our goal
We want to provide you with a controlled and safe environment. We therefore offer restriction options that allow you to actively manage your gambling behaviour or limit access to your account.
If you need support or have questions about self-exclusion, account closure, or other restrictions in your account, you can contact our support team. For serious problems with gambling behaviour, we also recommend seeking professional help.
06/16/2026
