Privacy Policy

Introduction

In this privacy policy we explain how Wizardo casino processes personal data when you use our website or our online casino services. Personal data is any information by which you can be identified directly or indirectly.

When you register, use casino games, make payments, activate bonus features, or contact our support, certain data may be processed. We show you here which data may be affected, the reasons we use it, and what rights you have in relation to your data.

Who is responsible for data processing?

The party responsible for the processing of personal data in connection with Wizardo casino is the operator of Wizardo casino. Our services are operated by Tusitier Ltd, a company registered under the laws of Belize with registration number 000047451.

Tusitier Ltd is licensed by the Anjouan Offshore Authority under licence number ALSI-202505043-FI2. The registered address is: Sea Urchin Street, San Pedro Town, Ambergris Caye, Belize.

How can data protection requests be submitted?

If you have questions about the processing of your personal data or wish to exercise your data protection rights, you can contact Wizardo casino support. In your request, please describe as precisely as possible whether it concerns access, rectification, erasure, restriction, objection, or another data protection matter.

Do not send passwords, full card details, or unnecessarily sensitive information in your message. To speed up processing, it can be helpful to provide the email address of your account and the area concerned.

What data is generated by a casino account?

Depending on how you use Wizardo casino, we process different data. Some data is generated during registration, while other data only arises during payments, verification, gaming activity, bonus use, or contact with our support.

• Registration data such as username, email address, password data, and account settings
• Account data from the use of our services, for example login activity, account status, and security events
• Payment data relating to deposits, withdrawals, payment methods, transaction status, and payment checks
• Verification data when identity, age, payment, or security checks are required
• Gaming activity such as bets, game history, casino sections used, and technical session data
• Bonus, mission, and VIP data such as activated promotions, progress, points, or rewards used
• Technical device and connection information such as IP address, browser, operating system, language settings, and device identifier
• Communication data from support requests, complaints, or messages to customer service
• Marketing and consent data when you permit certain offers, notifications, or optional communications

Why payment and verification data are important

Payment and verification data are processed so that deposits, withdrawals, and account checks can be carried out correctly. This may include information about the payment method used, transaction status, or the authorisation of the account holder.

Verification data may also be required to check age, identity, payment ownership, or security matters. This processing helps to prevent fraud, multiple accounts, unauthorised use, and abusive transactions.

For what purposes is data processed?

We process personal data so that we can provide Wizardo casino, manage accounts, allocate games, check payments, and ensure the security of our services. Processing always depends on which features you actually use.

• Providing and managing our casino services
• Creating, maintaining, and securing user accounts
• Processing deposits, withdrawals, and payment checks
• Identity, age, security, and verification checks
• Allocating gaming activity, bets, results, and account movements
• Managing bonus features, missions, VIP progress, and promotions
• Fraud prevention, abuse detection, and protection against unauthorised access
• Handling support requests, complaints, and technical reports
• Improving the stability, security, and usability of our website and services
• Communication about important account, security, or service information
• Marketing or personalised notifications, where an appropriate basis exists

Legal basis for data processing

The processing of personal data can be based on different legal grounds. Which basis applies depends on why the data is being processed and which process is involved.

Data may be processed for the performance of a contract when an account is created, a game is used, a deposit is made, or a withdrawal is requested. Legal obligations may apply, for example, in the case of age verification, identity checks, anti-money laundering, accounting, or official requests.

Legitimate interests may exist when we protect Wizardo casino, prevent fraud, ensure technical security, or handle support requests. Consent may be required in the case of certain marketing messages, personalised offers, or optional cookies.

Cookies, tracking, and technical sessions

Wizardo casino may use cookies and similar technologies so that the website functions reliably. Such technologies can enable login sessions, store security settings, remember language preferences, or detect technical errors.

Some cookies are necessary for our website to be used correctly. Other technologies may serve analysis, performance measurement, or the improvement of your user experience, provided this is permitted or the appropriate consent is in place.

Marketing, promotions, and consent

Wizardo casino may inform users about offers, new features, or promotions where a permissible basis exists for doing so. This may be consent or another permitted form of communication under applicable rules.

If you have given consent for marketing or personalised offers, you can in principle withdraw it for future processing. Necessary messages relating to your account, security, payments, or legally relevant information may nonetheless continue to be sent.

Retention period

We store personal data only for as long as is necessary for the respective purposes or as required by law. The specific retention period may depend on the type of data, account status, outstanding transactions, verification processes, or security checks.

After an account is closed, certain data may continue to be stored if retention obligations, payment records, fraud prevention, or open disputes make this necessary. Once there is no longer any legal, technical, or organisational necessity, we delete or anonymise the data concerned.

Security measures

Wizardo casino implements technical and organisational measures to protect personal data against loss, misuse, or unauthorised access. These may include access restrictions, secure transmission, internal controls, and monitoring of security-relevant processes.

You can also contribute to security by using a strong password and not sharing your login credentials. If you notice any unusual activity in your account, please contact our support as quickly as possible.

Who can access data?

Access to personal data is granted only to persons or service providers who require this data for a specific purpose. We restrict access to the minimum necessary.

• Authorised staff when they need data for account management, security, or support processing
• Technical service providers who support hosting, maintenance, security, or platform operations
• Payment service providers when deposits, withdrawals, or transaction checks are processed
• Verification or security service providers when identity, age, or payment checks are required
• Game providers or technical partners, to the extent necessary for game operations and session allocation
• Authorities or competent bodies where a legal obligation or legitimate request exists

Data transfer to other countries

Personal data may be transferred within the European Economic Area or, where necessary, to other countries. This may be relevant, for example, when technical service providers, payment providers, verification partners, or support systems outside the EEA are involved.

If data is processed outside the European Economic Area, we implement appropriate safeguards to support an adequate level of data protection. These may include contractual, technical, or organisational protection mechanisms.

User rights

Depending on applicable data protection law, you have various rights in relation to your personal data. These rights help you obtain information about processing and control certain types of processing.

• Access to information about which personal data is being processed
• Rectification of inaccurate or incomplete data
• Erasure of personal data under certain conditions
• Restriction of processing when certain conditions are met
• Objection to certain types of processing
• Data portability, to the extent the legal requirements are met
• Withdrawal of consent for future processing

These rights do not always apply without restriction. Immediate erasure may be excluded, for example, when legal retention obligations, payment records, outstanding checks, fraud prevention, or security reasons require further storage.

Changes to this privacy policy

We may update this privacy policy when our website, technical processes, data processing activities, or legal requirements change. The current version is always made available on the website.

If you continue to use Wizardo casino, we recommend checking the privacy policy occasionally. This keeps you informed about how we process and protect personal data.

FAQ

What data does Wizardo casino process?

Wizardo casino may process registration data, account data, payment data, verification data, gaming activity, technical data, and support communications. Which data is actually affected depends on which features you use. Bonus, mission, VIP, or marketing data may also become relevant if you use those sections.

Why is payment and verification data processed?

Payment data is needed to carry out deposits, withdrawals, and transaction checks. Verification data may be required to check identity, age, payment authorisation, or security matters. This processing also serves to protect against fraud, misuse, and unauthorised account use.

Can I withdraw my marketing consent?

Yes, marketing consent can in principle be withdrawn for future processing. We will then adjust promotional or personalised messages in accordance with your changed preferences. Necessary information relating to your account, payments, or security may nonetheless continue to be sent.

Can I request the deletion of my data?

You can request the erasure of your personal data under certain conditions. However, immediate deletion is not always possible when legal retention obligations, payment records, security checks, or outstanding processes exist. In such cases, data may continue to be stored until the relevant obligation expires.

Who can access my data?

Access to your data is granted only to authorised persons or service providers when this is required for a specific purpose. This may include support staff, technical service providers, payment providers, verification partners, or authorities in the case of legitimate requests. We restrict access to the data that is necessary for the respective purpose.

Is data processed outside the EEA?

Personal data may be processed within the EEA or, where necessary, in other countries. This can happen when technical, payment, support, or verification service providers outside the EEA are involved. In such cases we implement appropriate safeguards.

06/16/2026